We are constantly striving to create a better environment not just for our customers but for our communities as well.
Customer Relations FAQs
Our objective is to provide immediate or fast assistance to our customers. Kindly contact your Dealer CRO or the Geely Philippines contact numbers and email address. Using the proper channels such as the customer hotline or the customer support email is highly encouraged and will yield better and faster results.
We impose 24-hour rule on providing response to customer needs (inquiries/concerns). The Geely Philippines Customer Relations shall send an email, SMS or call to received customer inquiries/concerns within 24-hrs upon receipt.
Your concerns shall be immediately looked into and evaluated by following the Standard Operating procedures in customer handling. After the evaluation and confirmation of the customer, the concern shall be coordinated to the concerned Dealership. The Dealer CRO shall contact the customer for concern/ inquiry confirmation within 24-hrs upon receipt, coordinate the matter with the concerned person/Department, monitor all actions taken and its’ resolution.
Geely Philippines’ objective is to ensure that all customers are well-assisted. To measure the customers’ satisfaction, we immediately address all inquiries received and implement actions plans and countermeasures. We encourage all customers to participate in the surveys conducted and express their thoughts.
The Dealer Customer Relations Officer conducts POST SALES SURVEY five (5) days after the vehicle sales release. This survey is being conducted to ensure quality-assistance provided by the Service Advisor, Service Frontliners, Dealership Area and Service Performance.
The Dealer Customer Relations Officer conducts POST SERVICE SURVEY three (3) days after the vehicle sales release. This survey is being conducted to ensure quality-assistance provided by the Service Advisor, Service Frontliners, Dealership Area and Service Performance.
The Geely Philippines Customer Relations Management Office conducts two kinds of surveys to its customers:
- Sales Satisfaction Index Survey (SSI) – to measure the Dealership Sales performance in customer assistance and compliance to set Standard Operating Procedures and Policies for Sales.
- Customer Satisfaction Index Survey (CSI) – to measure the Dealership Service performance in customer assistance and compliance to set Standard Operating Procedures and Policies for Service.
- Customers are randomly selected in these surveys. You may or you may not receive a survey call from the Distributor.